I’m trying to schedule delivery of my monthly Avonex refill with my insurance company’s specialty pharmacy, but I CAN’T because the pharmacy at my neuro’s hospital fucked up my prescription.
This is further complicated because Thursday is my last day at my current job, and I usually receive the delivery at my office.
So time is off the essence. To me, at least. Everyone else keeps dropping the ball.
Here’s the break-down, so far:
1. In September, my insurance company’s specialty pharmacy informed me that my 6-month Avonex prescription expired* (WTF #1) and then faxed in a request to my doctor’s office to get them to send in a renewal.
2. A month goes by. I call the specialty pharmacy to schedule my monthly refill delivery.
I should have known better than to trust that things would be taken care of without me nagging people, but, well, they weren’t. The specialty pharmacy never received a prescription renewal from my neuro.
3. So I call my neuro’s office and am told the pharmacy at the hospital misread my chart/made some shit up out of nowhere about me needing 6-month labs before they could refill my prescription, so they put a hold on my renewal (WTF #2). Meanwhile, my regular neuro is on mystery-medical leave (WTF #3), so the neuro covering for her isn’t paying attention to any of this.
4. The substitute neuro finally sends in my prescription renewal on Monday.
5. I call the specialty pharmacy Tuesday to schedule my refill delivery. No dice. The lady on the phone says that it can take up to 48 hours for a faxed-in notice to be processed (WTF #4), and I should call back Wednesday.
5. I call them back this morning, and they still don’t have the prescription renewal from the neuro. What fax number did they use?, asks the phone dude. I don’t know—the number they always use?, I reply. He gives me the correct fax number and faxes over a new request to my neuro’s office.
6. I call my neuro’s office again and discover that they did, in fact, send their renewal to the wrong number—the 800-number I gave them to call the specialty pharmacy (WTF #5). Fantastic. I give them the correct fax number and the phone lady tells me she’ll have someone call the specialty pharmacy to put a rush on the refill.
7. Neuro’s office made contact with the specialty pharmacy and said they’re supposed to call me to schedule my refill delivery. Now I wait.
*Because my MS expired?? Huh?? Last I checked, this condition was CHRONIC. Also, my doctor pronounced me “stable” last November, so there’s no reason to review my current medication. So what the fuck were they thinking?